Order are sent in parcels of maximum 2 kg. Larger parcels may damage the cuttings.
We will do our best to dispatch orders as soon as possible as stated on the 'info' page. There may, however, be a delay beyond out control. An example is the weather. Plants cannot be sent when it is freezing, but you will be contacted if dispatching your parcel has to be delayed.
If you have a complaint about the order, please contact us by email first and include a photograph of the parcel or cuttings under discussion. As we are dealing in living plants which are not objects that can be easily returned, we do not accept parcels returned to us without prior contact.